FAQ

VOCIC doesn't handle billing through Medicare or insurance providers at this moment, therefore we can't accept payments through them.

However, our team has been actively addressing this and we expect to have updates later this year. Keep an eye on our website at www.vocic.com and follow us on Facebook @VOCICMedicalOfficial for the latest news as soon as it's available.

VOCIC.COM currently only ship within the US, excluding Alaska, Hawaii, Rhode Island, Guam, and Puerto Rico.

If you need a delivery to a European country, feel free to order through our VOCIC Amazon Europe store or vocic.de.

We have multiple warehouses in the U.S. Your item may be shipped from different locations depending on availability. Please reach out to support@vocic.com to explore options and make arrangements.

The majority of VOCIC products are unbox to use straight out of the box, with no installation required!

However, for items that do require installation, you can find helpful video guides on our YouTube channel @VOCICMedical.

Please note that installation services may be limited by region. If your purchased product includes installation services, contact support@vocic.com to explore options and make arrangement.

Yes, please consult support@vocic.com to make a purchase. Be sure to include the part name and your shipping address in the email to ensure smooth processing.

If you forget your password:

(1) Click "Forgot your password?" on the Login page.

(2) Enter your sign-up email and submit. We will send you an email to reset your password.

(3) Check your email and enter your new password to complete the process.

If you couldn't find the email in your mailbox:

(1) Check your trash mailbox.

(2) Double-check if you enter the correct email and try again.

If your problem is still not fixed, please contact us at support@vocic.com.

Feel free to contact us via email at support@vocic.com to get those papers.

Simply send an email to us at support@vocic.com for the invoice.

For order cancellation policy, please refer to this page. If you need help, contact our team at support@vocic.com.

Our products ship from multiple warehouses, so there may be a few days between tracking updates as shipments move between states or territories.

If tracking hasn't updated within 3–5 days after shipment and your order is past the estimated delivery time, please contact us at support@vocic.com with your order number.

If no one answers the doorbell, delivery companies may leave packages on doorsteps.

In your case, we recommend postponing delivery while you're away. Feel free to reach out to support@vocic.com to choose a specific shipping date to avoid delivery during your vacation period.

Kindly noted that once the package has been sent, address changes cannot be accommodated.

If you want to change the shipping address for an order that hasn't been shipped yet, please contact support@vocic.com and provide your new address.

We are so sorry for the issue and all the inconvenience caused. If this happens, please follow below steps to proceed:

(1) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

(2) Take a picture or video of the damage.

(3) Email your order number and those resources at support@vocic.com for assistance.

(4) We will get back to you with practical solutions very quickly.

Please rest assured that we will provide a solution to ensure the proper use of the product and address the issue.

We sincerely apologize for the inconvenience caused by the issue. If you're experiencing this problem, please follow the steps below:

(1) Check with your household members or neighbors to see if anyone may have received the package. Some of our customers have found their lost packages by doing this. If no one has received your package, proceed with the following steps.

(2) Contact support@vocic.com and inform us that your package is missing. Please provide your order number and the tracking number.

(3) We will initiate a claim for the lost package with the shipping carrier. If the package is located, we will promptly arrange for delivery. If the package cannot be found, we will arrange for a free replacement.

This process may take 7 or more days as we work to locate the last known whereabouts of your package. We appreciate your patience during this time while we await notification.

We sincerely apologize for the inconvenience caused by the issue. If you're experiencing this problem, please follow the steps below:

(1) Take a photo of the delivered product.

(2) Check the SKU number in the package.

(3) Send the photo, SKU number, and your order number to support@vocic.com. We'll promptly verify the case and provide solutions.

To expedite the process and ensure smooth operation, we recommend keeping the original package for item return.

We are sorry to hear that you received a product with missing accessories. Please follow the steps below:

(1) Double-check the package box to confirm that the parts are indeed missing.

(2) Circle the missing parts in the manual and take a photo.

(3) Send the photo along with your order number to support@vocic.com.

We'll promptly verify the case and arrange for the missing parts to be shipped to you quickly.

There could be. Please send your situation and request to support@vocic.com to explore possibilities.

If you encounter issues with coupon codes, please feel free to email support@vocic.com for confirmation and assistance.

For Credit/Debit Card Payments: Refunds will be issued to the original card. Processing time typically takes 5–15 business days depending on your bank.

For Third-Party Payment Platforms (e.g., PayPal): Refunds will be processed according to the platform’s policies and returned via the original payment method.

If you have any questions, please contact us at support@vocic.com.

VOCIC offers 1-5 years warranty services. Warranty policy varies from different products and takes effect upon receipt of the product.

For specific product warranty policies, please refer to the product page or product user manual.  

Further questions about the VOCIC product warranty or need after-sales service, feel free to contact support@vocic.com.

You can reach us by phone at +1 (833) 879-9376, Monday to Friday, 9:00 AM to 5:30 PM (PST).

We also offer 24-hour email support at support@vocic.com.

For a faster response, please include your order number, question, and any specific requirements in your message. We'll get back to you promptly with the information and assistance you need.

VOCIC.com accepts returns for any reason within 30 days of purchase. Before requesting a refund, please review our 30-Day Easy Returns and Warranty Policy.

If you're ready to proceed, email support@vocic.com to initiate your refund request — our team will guide you through the process promptly.

If you require a product replacement due to personal preference, please send your replacement request to support@vocic.com. Make sure to include your order number, product model, and the expected replacement model. We will verify the order information and the condition of the original product to confirm if replacement is eligible.

If you need a product replacement due to receiving a faulty/wrong product, please follow the steps below:

(1) Capture images or videos to demonstrate the product's fault or problem.

(2) Send the images, videos, and your order number to support@vocic.com.

We will assess the situation and provide a specific solution accordingly.

30 days of the delivery. Please refer to this page for our return policy.

To be eligible for a return, the product must be unused, in its original condition, and include all accessories, labels, and original packaging.

Please note: Damaged or missing packaging may affect your refund eligibility.

There are many possible reasons for a credit card not being accepted:

(1) The card is expired.

(2) You have reached or exceeded your credit limit.

(3) You have exceeded your daily charge limit.

(4) A computer at either end of the transaction is having technical problems.

(5) You may have entered the wrong credit card information. Please check the credit card information you have entered.

If you have further problems submitting your credit card payment, please contact us at support@vocic.com for help with the error message you received.

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

(1) The transaction page has timed-out.

(2) Leaving the page before finishing the check-out procedure.

(3) Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

(4) Please contact PayPal for detailed questions concerning your PayPal account.

VOCIC has been working on this and shall reopen the option as soon as it's available. If you need assistance on payment options, we can be found at support@vocic.com.

Unfortunately, VOCIC.com currently does not accept checks or bank transfers.

You can place your order using the following payment methods:

• Credit Card & Debit Card (Visa, MasterCard, Discover, etc.)
• PayPal
• Meta Pay/Google Pay
• Credit Card via PayPal
• Shop Pay

Installment payments divide the total cost of a product into several installments (e.g., 3, 6, or 12 installments), which are paid in fixed amounts over an agreed period. This method spreads out large expenses, reducing the immediate financial burden.

Interest or handling fees should be noted, and some merchants offer "interest-free installment plans."

Xcotton is a professional insurance company providing Shipping Protection and Product Protection Insurance, safeguarding your purchased items within the scope of the active coverage.

Absolutely not! VOCIC is a company focused on medical rehabilitation equipment. We are committed to providing a better lifestyle for people facing life challenges.

Xcotton is an insurance company we partner with. You can verify your policy information and file claims directly on Xcotton's official website.

If you have any concerns about your shipment, you can also contact VOCIC after-sales support; we will assist you throughout the claim process.

• Shipping Protection: Protects your shipment during transit against loss, damage, or omission, ensuring the safety of your goods throughout the shipping process.
• Product Protection Insurance: Extends your product's warranty period. During the extended coverage, you can contact Xcotton for component repair or replacement if your product malfunctions.

• Shipping Protection: This takes effect immediately when the goods are shipped and automatically expires upon delivery.
• Product Protection: Automatically extends the original manufacturer's warranty period (e.g., Purchase 3 years: 1 year original warranty + 2 years extended warranty).

Yes, you can cancel! If you need to cancel your insurance, please follow these rules:

Extended Warranty Protection:

Within 60 days of purchase:

• No Claim Filed: Full refund (100%).
• Claim Filed: Refund Amount = Premium Paid - Claim Amount Paid Out.

After 60 days of purchase:

• Refund Amount = [(Total Coverage Days - Days Used) ÷ Total Coverage Days] × Plan Price - Claim Amount Paid Out - Administration Fee (up to $50).

Parcel Protection:

Not Shipped: Will be refunded along with the product payment if the order is canceled.

Shipped: Unfortunately, once there is shipping/tracking information, your Parcel Protection is active and cannot be refunded.

Absolutely! Please contact support@vocic.com, provide your order number and the desired coverage period. We will provide you with a corresponding purchase link to buy the additional Extended Warranty.

Please contact Xcotton after-sales support officially via email at support@xcottons.com. Provide relevant information (Order Number, product issue description and product pictures) to receive compensation.

-> Xcotton Official Website

Alternatively, if you prefer contacting our official VOCIC after-sales for added assurance, you can reach out to support@vocic.com for further support.

Please contact Xcotton after-sales support officially via email at support@xcottons.com. Provide relevant information (Order Number) to receive compensation.

-> Xcotton Official Website

Alternatively, if you prefer contacting our official VOCIC after-sales for added assurance, you can reach out to support@vocic.com for further support.

Thanks for asking! Once a product has been compensated by the insurance company—whether for loss or damage—no further claims or after-sales support will be provided by them.

However, you're always welcome to reach out to the VOCIC support team. Even if the warranty has expired, our team is here to assist with any help we can offer.

Product Protection (Extended Warranty) covers the extended warranty for the product itself and accidental damage to the product. It does not cover personal injury to the consumer or any third party resulting from accidents occurring during product use.

Xcotton claims response times are as follows:

• Response provided within 24 hours after receiving the consumer's application.
• If claim documentation is complete, compensation payment or re-ordering will be processed by the next business day.
• Response to routine merchant claim inquiries within 24 hours.

VOCIC will send the latest updates, including new arrivals, product usage tips, exclusive discounts, and the chance to try out products for free. Be the first to grab the best deals!

It might be caused by these reasons:

(1) Emails might be labeled as spam, check your email spam folder to see if the subscription emails land in there. Remove the spam label and add our sender address to the address book to ensure you get the subscription email.

(2) As some email providers might limit the number of emails you receive, you might want to free up the space in your mailbox, by deleting some of the old emails.

If your problem is still not fixed, please contact us at support@vocic.com.

(1) Click the “unsubscribe: in the newsletter to opt out.

(2) If you can't find the "unsubscribe" button in the email or encounter any issues unsubscribing, please reach out to us at support@vocic.com.