Why We Offer a 30-Day Return Policy - Buy with Confidence!
At VOCIC, we want you to feel confident about every purchase. That’s why we offer a 30-day return policy—to give you peace of mind with every purchase.
Whether it didn’t meet your expectations or you simply changed your mind, you can send it back within 30 days of delivery. It’s our way of standing behind our products and putting your satisfaction first.
Return Processing & Time Requirements - 30 Days of Delivery!
Return Request & How to Start a Return - We Act Quickly With Your Help!
| Return Reason | If Changed Your Mind / No Longer Needed | If a Wrong or Faulty Product Delivered |
| Return Requirement | 1. Brand new, unused, and in its original packaging. 2. You will be responsible for the return shipping fee. |
1. Brand new, unused, and in its original packaging. 2. Kindly take photos or videos showcasing the issue with the product. |
| How to Proceed | email us with the following information: 1. Order number 2. Reason for return 3. Images of the product(s) |
email us with the following: 1. Order number 2. Detailed description of the issue 3. Images/videos that help us understand the problem |
Kindly reminder:
1. Ensure the product is unused, undamaged, and in original packaging for returns.
2. Unauthorized returns won’t be accepted, and return shipping costs are non-refundable.
3. Dispatch the item within 5 days after approval to avoid return rejection.
4. Provide the return tracking number to VOCIC once shipped for processing.
5. After receiving the return, we’ll process your refund within 2-5 business days.
Exceptions for 30-Day Returns
1. No returns accepted after 30 days from the delivery date.
2. Opened hygiene-related products can't be returned due to health concerns.
If the above products received damaged or defective, contact us—we’ll make it right, no worries.
Order Cancellation Request
Exchange Products
If you want to exchange a product, please drop us a line at your earliest convenience to inquire about possibilities and arrangements. Make sure to include your order number. We will respond within one working day.
Package Loss
If you suspect your package is lost, contact us with your order number and tracking number so that our customer service team can initiate a package loss claim. This will help recover your lost or missing package. The process will take 7 days until formal confirmation is received from the shipping company.