Lift Elderly from Bed and Chair
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Warranty & Lifetime Support
Valid for 1-year warranty and lifetime support. Whenever you need any assistance, we're only an email away.
Hassle-free Returns
30-Day Return & Refund Service. Please review our return policy before ordering
Email and Phone Response
Store Hours (Mon-Fri, PST):
24-Hour Quick Email Response
Phone support, 9am to 5:30pm
Commonly Asked Questions
Check out below commonly asked questions. Our support team is only an email away to answer any questions you might have.
How to activate the AY02 Transfer Lift?
After fully charging the control box, unplug it from the power source. The AY02 Transfer Lift is not operable with the power supply connected.
Install the control box onto the mounting plate on the mast. And use the Allen wrench install the limit screw.
Connect the motor to the second port from the left on the control box.
Pull out the emergency stop button and turn it clockwise.
Press the “UP” or “DOWN” button on the control box to power on the AY02 Transfer Lift.
What scenarios is this product suitable for, can it only be transferred from a wheelchair?
Our home electric elevator is designed to assist the elderly, disabled, patients, and anyone in need with lifting or short distance transfers, such as from bed to wheelchair, from wheelchair to sofa, or from shower chair to bathtub elevator, in multiple scenarios. The base width is adjustable with pedals, broken rear casters, 360 ° rotating sling hooks, and is equipped with breathable U-shaped slings. Learn more on How to Lift and Transfer an Overweight Senior?
What should I do if there are any damaged or missing parts after receiving the product?
Please contact our after-sales customer service, we will patiently solve your problem
I am confused about charging information. How long does it take to fully charge and how long can I use my handheld device after fully charging it?
It takes only 6-8 hours to fully charge, equipped with overcharge protection, and can be used about 18-21 times after fully charged.
What if I find the product doesn't meet my expectations but the 30 days return period has passed?
Glad to clarify our return policy for you! While the return window is 30 days, we extend a 3-month return period for our buyers. We are just a message away!